Last updated: May 2026
See the full Terms of Service (Section 9A) for the legal basis of the rights described on this page.
If you live in the European Union and you think content on one of our apps is illegal under EU law or the law of an EU country, you can report it to us. The fastest way is directly through the app.
On any profile, photo, message or live video, tap the report icon. Choose "Report illegal content" and select a category. We will ask you to tell us:
You can also report through the Safety Centre for the relevant app. The same information applies.
| App | Report illegal content (in-app + Safety Centre) | Trusted flagger intake | User support |
|---|---|---|---|
| LivU | In-app report flow safety.livu.me |
trustedflaggers@livuchat.com | customer.service@livuchat.com |
| Tumile | In-app report flow safety.tumile.me |
trustedflaggers@tumile.me | customer.service@tumile.me |
| Yaar | In-app report flow safety.yaarlive.com |
trustedflaggers@yaarlive.com | customer.service@yaarlive.com |
We will send you confirmation that we have received your report. Our team will review it carefully, fairly and as quickly as we can. When we have made a decision, we will tell you what we decided and what you can do if you disagree.
We use a mix of automated tools and trained human moderators to review reports. Where action is taken against a user, a person makes the final decision — automated tools do not decide on their own.
Please report in good faith. If a person repeatedly submits reports that are clearly groundless, after a warning we may stop processing further reports from that person, or suspend their account.
See the full Terms of Service (Section 9A) for the legal basis of the rights described on this page.
Under the EU Digital Services Act, certain organisations — such as child safety NGOs, anti-hate-speech bodies and IP rights protection bodies — can apply to be "trusted flaggers". The status is awarded by the relevant Digital Services Coordinator in each EU country.
Trusted flaggers can submit reports of illegal content to our apps through a dedicated channel. We process those reports with priority.
Please contact us at the address for the relevant app, with your trusted-flagger reference and the Digital Services Coordinator that awarded your status. We will set up access to our trusted-flagger reporting channel.
| App | Trusted-flagger intake |
|---|---|
| LivU | trustedflaggers@livuchat.com |
| Tumile | trustedflaggers@tumile.me |
| Yaar | trustedflaggers@yaarlive.com |
Anyone can still report illegal content through the standard reporting flow. See the help-centre page on reporting illegal content.
See the full Terms of Service (Section 9A) for the legal basis of the rights described on this page.
If we remove your content, reduce how it is shown to other users, or suspend or close your account, we will explain why. This page sets out what to expect.
When we take action, we will send you a notice that tells you:
You will get our notice by email and in your in-app inbox at the time we take the action. It will also include a direct link to lodge a complaint if you disagree.
Where content involves child sexual abuse material or content that creates a serious risk to someone's life or safety, we may act first and report the matter to the relevant authorities, including the relevant national law-enforcement agency and CSAM hotline, (An Garda Síocháná and Hotline.ie in Ireland), before we communicate with the user concerned.
See the full Terms of Service (Section 9A) for the legal basis of the rights described on this page.
If we have removed your content, reduced its visibility, suspended your account, or decided not to act on a report you submitted, you can ask us to look at the decision again. This page explains how.
You have at least six months from the date we sent you our notice to lodge an appeal. The appeal is free.
The easiest way is the appeal link in the notice we sent you. The link takes you to a form pre-filled with your case details — you just need to tell us why you think the decision was wrong.
If you can't find that notice, you can also lodge an appeal from your account settings under support or by emailing the user-support address for the relevant app from the email address linked to your account:
| App | Appeal / user-support email |
|---|---|
| LivU | customer.service@livuchat.com |
| Tumile | customer.service@tumile.me |
| Yaar | customer.service@yaarlive.com |
Appeals are reviewed by a trained member of our team — not by automated tools. We will look at your case carefully and consistently. If we find that we got the original decision wrong, we will reverse it as soon as we can.
We will then send you a written decision explaining what we decided and why.
You can take the dispute to a certified out-of-court dispute settlement body. See the help-centre page on out-of-court dispute settlement.
You can also pursue judicial remedies in court at any time. Using our internal appeal process does not affect your right to go to court.
See the full Terms of Service (Section 9A) for the legal basis of the rights described on this page.
The EU Digital Services Act gives you the right to take certain disputes about our content and account decisions to a specialist dispute body. This is separate from your right to go to court — you can do either, or both.
You can refer a dispute to a certified body if you disagree with a decision we made to:
You can use this route whether or not you have already lodged an internal appeal with us — but most disputes are best raised with us first.
Each EU country's Digital Services Coordinator certifies and publishes a list of bodies in its territory. You can choose any certified body in any EU country. You do not have to use a body in your own country.
The Irish Digital Services Coordinator, Coimisiún na Meán, publishes its list at cnam.ie. Lists for other countries are on the website of the relevant national Digital Services Coordinator.
The body will run its own process for hearing both sides. We will engage with the process in good faith and provide what is needed. Costs vary by body — if the body's decision goes against us, we cover its fees.
Your right to go to court is unaffected by this process.
See the full Terms of Service (Section 9A) for the legal basis of the rights described on this page.
If you are a user of one of our apps and want to get in touch about anything covered by these pages — reporting illegal content, appealing a decision, or anything else — you can reach us through:
You can choose how to contact us. We do not require you to use automated tools, and you will always have a route to a human representative.
Communications under the Digital Services Act from competent authorities should be addressed to the dsa@ mailbox for the relevant app:
| App | Authority point of contact (DSA Art. 11) | User point of contact (DSA Art. 12) |
|---|---|---|
| LivU | dsa@livuchat.com | customer.service@livuchat.com In-app: support |
| Tumile | dsa@tumile.me | customer.service@tumile.me In-app: support |
| Yaar | dsa@yaarlive.com | customer.service@yaarlive.com In-app: support |
We accept communications in English. We will respond as quickly as the matter requires.
Our EU affiliate is Riley Cillian Ireland Limited, reachable at the postal address listed above. EU regulators may communicate with us through this affiliate where appropriate.
Privacy and data protection queries are handled separately. The Data Protection Officer for the three Clash Arts (HK) Limited apps can be contacted at dpo@livuchat.com (LivU), dpo@tumile.me (Tumile) and dpo@yaarlive.com (Yaar). See the Privacy Policy for the relevant app for full details.
See the full Terms of Service (Section 9A) for the legal basis of the rights described on this page.
Under the EU Digital Services Act, we publish annual transparency reports for each of our apps on how we moderate content. The reports cover things like:
Each report follows the format set by the European Commission so that figures can be compared with those of other platforms.
Our latest reports are available at the links below, with the underlying data in the Commission's Annex I template. Earlier reports are available in our archive.
| App | Transparency report |
|---|---|
| LivU | [LINK: LIVU TRANSPARENCY REPORT URL] |
| Tumile | [LINK: TUMILE TRANSPARENCY REPORT URL] |
| Yaar | [LINK: YAAR TRANSPARENCY REPORT URL] |
We also publish the average monthly active recipients in the European Union for each of our apps, updated every six months. These figures are available on the DSA Disclosures home page for each app. The Apps are considerably under the 45 Million MAU threshold and combined the monthly active users for the three Apps for the last six months from 01/12/2025 to 27/05/2026 is 462,923.
Separately, every individual statement of reasons we issue when we take action on content or an account is submitted to the European Commission's DSA Transparency Database. Personal information is removed before submission. Statements of reasons from each of our apps are submitted under the relevant app's account on the Database.