Riley Cillian was founded on the belief that the online live chat and dating experience should be better for all. We believe that kindness is essential and helps make connections in what can be a lonely world, and a healthy connection is key to a happy life. So, our product development process aims to provide safe spaces to foster respect and safety. Keeping our users safe is paramount, and our platforms are built with safety by design.
This report is published in accordance with the transparency reporting requirements under Articles 15 of the European Union’s Digital Services Act (Regulation (E.U.) 2022/2065) (‘DSA’). This report includes metrics underlying the safety measures we have developed and deployed. Our report covers metrics from the 1st January 2023 - 31st of December 2023, and we have set out the limitations to our reporting in each of the relevant sections. This report contains data relating to the E.U. Member States.
During 2023 our monthly average users (MAUs) for the period 1st January 2023 to June 30th 2023 was 122,669 and for the period 1st July to 31st December 2023 was 153,720.
Our Community Guidelines lay out robust guardrails for harmful and illegal content and behaviour both on and off our platforms. Our users are expected to uphold these standards both on and off our app. We aim to create kind and equitable connections by deploying a combination of automated systems, member controls, and dedicated human-led moderation to identify, review, and action content, as necessary. We use technology to identify potentially violating content and behaviour, and take automated actions or profile for further review by our human moderation teams.
We deploy a mixture of automation and human moderators to review potential violations of our Community Guidelines. This ensures that more complex cases are reviewed by humans so that any appropriate context is taken into account and the right enforcement action is taken. Our human moderators’ work includes:
Our Video Chat Services allows users to connect without handing out personal information.
Users have a number of ways in which they can report other users or specific content to Riley Cillian. Users can report through the app, via the website or via the related customer support email addresses. Anyone can report via the website on the customer feedback form or by the customer support email addresses.
Anyone (i.e. logged-in users, logged-out users or non-users) can submit reports or inquiries via our Help Centre. Reports are reviewed and resolved by our content moderation team, or by our automated system.
Riley Cillian enables users to submit reports when they believe content may be illegal. Under this reporting flow, users are asked to select a category of illegal content to report. If the report is materially unsubstantiated, the report may be rejected. The reporter will be notified of this decision with an opportunity to re-submit their report with more information.
| Total Account Sanctions by Category | Based on Human Review | Based on Automated AI | Sum of Sanctions |
|---|---|---|---|
| Abuse & Harassment | 4 | 0 | 4 |
| Child Sexual Exploitation | 213 | 0 | 213 |
| Counterfeit | 0 | 0 | 0 |
| Deceased Individuals | 0 | 0 | 0 |
| Hateful Conduct | 0 | 0 | 0 |
| Illegal or Certain Regulated Goods and Services | 10 | 0 | 10 |
| Misleading & Deceptive Identities | 1,608 | 0 | 1,608 |
| Non-Consensual Nudity | 1 | 19,726 | 19,727 |
| Perpetrators of Violent Attacks | 5 | 0 | 5 |
| Private Information & Media | 0 | 0 | 0 |
| Sensitive Media | 0 | 0 | 0 |
| Suicide & Self Harm | 0 | 0 | 0 |
| Synthetic & Manipulated Media | 0 | 0 | 0 |
| Violent Speech or Actions | 0 | 0 | 0 |
| Grand Total | 1,841 | 19,726 | 21,567 |
We may terminate (permanently ban) accounts for violations of our Community Guidelines, including where:
We may receive information requests from government authorities or law enforcement in the European Union for member information. We have a dedicated channel that handles these cases. Each request is evaluated on a case-by-case basis and in accordance with our law enforcement guidelines and applicable privacy laws. Our policies and procedures govern how we handle and respond to such requests, and we only disclose member data where a request is received based on a valid legal process.